SANLAM Trust Fund Termination

I’m writing to express the bad experience I had with SANLAM (Sanlam trust fund) termination department the customer service is close to nothing, I’ve app**** for termination of account on the first week of August 2024 and we got a response to say all supporting documents are correct and the process takes about 14 working days from approval day which was on the first week of August 2024 still, so since the first week of August 2024 to date i haven’t received my payment, we calling Sanlam almost every week for follow up and clarity on what’s holding the payment but we not getting concrete answers all we getting is that the money will be paid we must call again in the next 3 days if it’s not in or they will say it’s still in the payment process, for how long they can’t specify, I want my money and I don’t understand how 14 days process can now get to 2 months of bad service and waiting with no clear indication of how long it’s going to take, it’s really absurd….