Sanlam trust fund

It's Zanele here,this is to let you know that my son's termination of his trust fund has still not been finalized,I last received an email from the accounts manager on the 10th of November informing me that they're still waiting for momentum to respond.Tomorrow will be 90days since we submitted all the required documents but still no positive outcome,I feel somewhat defeated.why must my son suffer for his inheritance?Sanlam does not treat their members fairly . kindly assist this is really draining me,I'm a single unemployed mother of an 18year old boy and I'm really struggling to care for him.how long is this going to go on for?how long must we wait?