Sanlam Trust extremely unprofessional

My mother had a retirement policy with Sanlam. Upon her death in 2020, it took them 2 years to process the claim for the beneficiaries, one of which is a minor. As the legal guardian, I opted to have the money set up in a trust for the minor which I informed that it could be withdrawn at anytime provided that the necessary documents were provided. Under the advi*****t of the consultant I dealt with, no termination date was stipulated on the for the setting up of the trust. Since 2022, I tried on numerous occasions to contact the trust to get funds to pay the minor’s school fees as well as the statements to no avail. No response was received from the trust at all. In December 2024, I went to their offices and requested a termination due to the appalling service. To my astonisent I was informed that the termination date was October 2026, which I informed the consultant that it was buffling as the trust document I had signed did not have a termination date (under the advi*****t of the consultant I dealt with at the time as we had wanted funds to be available when required) a fact which was never communicated. I was advised to sent an email, which was immediately sent, an automated reply came, since then I have been following up to no avail. I want to terminate this unprofessional trust as soon as possible.