Sanlam trust BAD SERVICE

If you have a life cover by sanlam...and your beneficiaries are under 18, please have a trust fund acc for them already not with sanlam...dealing with sanlam trust is a pain in an ass..you literally have to call 100 times to get one thing done. The incompetence of their so called admins and the rude call centre agents is out of this world. They are disgusting!! From waiting 3 to get quotation/ invoice paid...now they not even sending the kids allowance, we don't even get statements from them by the way.....I hate it here!