Sanlam Trust

Hi, I don't know why how it can be that we always have some sort of trouble with Sanlam Trust. My sister has a trust and needs some things like a bed, bedding etc. She has a 1 year old son turning 2 this coming week. At the moment they share a single bed and so she wrote a letter , got a quote and explained everything in detail as to why she wants to get a bigger bed and things for her bedroom. I mean it is for her and it is things she needs as her son is growing they do need a comfortable bed and space etc. I sent the first email on the 6th of September 2022 then changes had to be made then we sent an email on the 15th of September. We made numerous calls, was told an sms will be sent but nothing from their side yet. If it is a problem to buy a wardrobe, bed and bedding etc for the beneficiary an issue or something then let us know instead of us not getting anywhere.