Sanlam Trust

In August I emailed sanlam and waited ever since. I posted a review on helloPeter about a week ago received a call and was than told they will resolve the matter. I then waited the time period I was given which was Wednesday and it passed so I called and explained this matter is not resolved yet and asked how long does it take and the lady said about a month in which I said well from August to now which is November is way longer than a month. I don't understand because one would think that after so much time has passed that people would keep track of things they didn't complete yet. What's the use of calling when the person on the other hand say they waiting for another department and don't know how long it will take. Guess I should preprare for 2025 and still keep my fingers crossed.