Sanlam Trust

For context my son's Trust is with Sanlam and we havent used this trust a lot but due to unforeseen circumstances we had to start claiming from the trust for his medication, emailing, calling and speaking to consultants that is not very helpful.

I am utterly shocked at the level of rudeness and lack of service I have received from Sanlam!!

Today I called again and once again I was assisted by a very helpful consultant Fiona that explained that the attachments on email will not be received unless it is a pdf - NO ONE TOLD ME THIS FOR THE LAST MONTH OF ME CALLING EVERY Second day. I converted the attachments to PDF and called Sanlam Trust again..this time I spoke to the most RUDEST, ARROGANT consultant. She disconnected the phone after I told her repeatedly that I do not Want someone to call me back I want to speak to a manager immediately regarding my claim since it has been ongoing with no assistance from Sanlam for the last month.