Sanlam trains staff to lie and *****

Is it common company culture for you call centre agents to lie to clients? Just asking, my husband is claiming his provident fund, from SEB. On the 5th of February the agent confirmed payment was made to his bank account. No funds received until Monday the 10th. Then they claim we never submitted the proof of banking details, but wait you said you paid on the 5th, bunch of utter liers !!!!!!! So we sent the document and the agent once again confirmed payment was made on the 12th February. Guess what, no funds received to date AGAIN. I'm sharing this WORST COMPANY REVIEW on every platform I own an account on! Train your agents to lie, disgusting! If I could give you zero stars I would do that, your pathetic