SANLAM THEY WORST SERVICE

No service, we are trying to wrap up my father's estate, No one seems to know what is going on. The one team leader told me on email i can be happy it is this far in three months as they generally take 9 to 12 months what is the biggest joke is we have been working with this estate for more than 7 months. They just dont care, SANLAM thinks that the money belongs to them, when we told them that my mom has no money as it is frozen with my dad stuff we were told that the kids must help her out. They can get nothing right. - Yumnah Nordien a team leader at Sanlam refuses to communicate and when you get hold of her its like shedoing you a Favour. -We have paid them for a service already but now apparently everything expired and no information further. - What scary is even the financial advisor who was investing my parents' money for 20+ years is also silent and no communication from his side. I think the only way to deal wil Sanlam is via the Ombudsman. -From Sanlam insisting on paying my dad's pension into his closed bank account where it was returned to them and they did nothing for 6 months about it until we queried this then it was only actioned - The tax consultant who took 3 weeks to do anything and then only did something when i queried what's happening, and it was completed in 60 minutes (even after he requested 9 years of returns), - To the promise by Yumnah to pay the creditors for three weeks every Friday and only after i queried what is happening did they ask for an ID copy. Just bearing in mind we sent all this paperwork to them. - Not to mention right in the beginning Sanlam did nothing after we notified them of my father death as they were waiting for us to advise who the executers were, STRANGE THING is they are the executers, and they had a copy of the will stating this. - We also advised them on the 11th April of my dad's death and gave them my mom's banking details so that they could pay his pension to her, on the 26th April I queried what's happening as we had no communication from them at all. Only then did Tanya at sanlam start working on this and was quickly sending out emails to the medical aid to ask them to keep my mom on the ****cal aid and what the deduction would be. - I queried why is my dad pension being paid into his frozen account she told me thats how Sanlam works. YEAH not very effectively. Sanlam cannot work in parallel they only do one thing at a time; they whole estate would be able to be wrapped up in 4 to 6 months, but SANLAM drags it out. They have no interest in helping people its just a money-making scheme If you are with Sanlam please run and do not do business they are a **** - death is traumatic but dealing with SANLAM is like going to hell and back