SANLAM - THE MONEY *****ERS

What a horrible experience. My mom has had a funeral cover for 6 years and when she got retrenched she had asked to lower premium instead of losing ALL those years worth of money that apparently goes nowhere in any case if a policy is cancelled. My gran passed away and now when it was time for us to go and claim , we got told that the policy had been lapsed since last year. NOW how can a policy lapse WHEN NO CONFIRMATION is given NO COMMUNICATION is sent to the policyholders or anyone paying for it that is??? NOT JUST that , SANLAM had in anycase nicely just been accepting my mothers money for that last year EVEN though they say the policy had lapsed.

CAN someone , anyone with logical sense explain to me how not 1 person from such a massive company , email nor call to explain or even refund the money that someone has been paying and YOU AS A company willingly been taking knowing very well that a policy is lapsed. NOW only when it is time to pay out you give a grieving family back and forth issues with no remorse not empathy of what they have to now go though beyond planning a funeral for a loved one.

IT is disgusting that you promote yourselves as such a concerning and leading company in investments when it just seems as if you are actually in a business of *****ing people's money.

We raised a query last week Wednesday already up until today not one person , not even a manager has bothered to call to apologise or to explain this unacceptable situation. The managers at your call centre needs to do better as well because they seem to just let the consultants take the bitter end of the stick when asked to speak to a manager to complain.

ANSWERS ARE NEEDED AND WANTED ASAP