Sanlam Terrible service

I tried cancelling my Sanlam investment, sent through termination documentation on 14/05/19. This still hasn't been processed by Sanlam and there estimated time of completion is 26/06/19, what type of turn around time is that?

I sent through documents on the 14/05/19 which is sufficient time to process the termination and stop the debit order, well not in Sanlam's eyes, they debited my account today.

This level of service is unacceptable.