SANLAM terminates policies WITHOUT NOTIFICATION

My husband and I both in our 60's had taken an Accidental benefit policy from 2009. Debit orders were in place too. One policy was updated but have no written proof and the broker will be of no help because of a fallout with another insurance problem. I made the mistake of not keeping the proof of renewal safe. We had moved house too around that time. SANLAM wants proof and I have none. Can you imagine our dismay to be so callously terminated. It was by pure coincidence we discovered the missing debit orders on our bank statements. Both our policies terminated with no notification from Sanlam. It is truly disappointing that Sanlam has just terminated our policies without notifying us. One policy is claim free. So Sanlam benefits. These policies have the option of renewal. Is this fair practice? Small premiums but of great importance and had kept our debit orders always in order. No unpaid premiums ever on this policy. This is the time we would most probably need this most. Sanlam had worked on my husband's policy in the last year and called personally to rate their service but omitted to inform the policy had terminated.