Sanlam terminated my wife funiral policies without her knowledge 😢😢

Item: Sanlam
Rating: 1
Author: Jim S

My Wife had a policy with you guys since 2016.. 2021 she claimed her investment via one of your consultant advice on how to claim via forms and sent them via email.. So now her funiral policies have been cunceled without her knowledge

Helpful (0)

Replies (4)

Sanlam's replyOfficial

06 Oct 2021, 11:27

Dear Jim

We are sorry to hear of your wife's experience with us. Please provide either her ID or policy number in the private field for further investigation.

Regards,
Sanlam Client Relations

Sanlam's reply06 Oct 2021, 11:27

Official

Dear Jim

We are sorry to hear of your wife's experience with us. Please provide either her ID or policy number in the private field for further investigation.

Regards,
Sanlam Client Relations

Sanlam's replyOfficial

07 Oct 2021, 11:15

Dear Jim

Thank you for the details. Your matter was escalated to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's reply07 Oct 2021, 11:15

Official

Dear Jim

Thank you for the details. Your matter was escalated to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

07 Oct 2021, 16:32

Dear Jim

We tried calling you a few times but there was no answer. Please provide a convenient time for us to call again.

Regards,
Sanlam Client Relations

Sanlam's reply07 Oct 2021, 16:32

Official

Dear Jim

We tried calling you a few times but there was no answer. Please provide a convenient time for us to call again.

Regards,
Sanlam Client Relations

Sanlam's replyOfficial

14 Oct 2021, 17:55

Dear Jim

Thank you for informing us of the e-mail. We will alert the responsible team as well.

Kind regards,
Sanlam Client Relations

Sanlam's reply14 Oct 2021, 17:55

Official

Dear Jim

Thank you for informing us of the e-mail. We will alert the responsible team as well.

Kind regards,
Sanlam Client Relations