Sanlam Telephone Chaos

I am trying to obtain the latest statement on my Sanlam Personal Loan. I have been transferred between 5 different people, cut off twice (on purpose, I could hear them), been provided with 4 different call centre numbers, got transferred from the one to the next with the assurance that it will be the correct department which it turns out not to be. An excuse was also that they don't know whether they would be able to provide me with a statement as they are busy handing over the loans to GoTyme Bank. No wonder I cancelled my vrot retirement annuity with them over 10 years ago. I've even tried GoTyme Bank and apparently they do not answer calls at all, not even at their head office. All that I want is the latest statement that will, is that too much to ask Sanlam and friends?