CS
Carike S

1 reviews | Active since Dec 2014

15 Nov 2018, 08:30

Sanlam teach you call center agents some manners!

Please train your call centre agents some manners & respect! They call me during my working hours, and when I politely tell them that I am not interested and that he should please remove me from their list, he just put the phone down in my ear.

To be very honest this is probably not the culture of the entire company but this is my interaction with the company and I can tell you that in future I would probably not consider your company due to incidents like this.

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Replies (1)
Sanlam
Sanlam's reply15 Nov 2018, 09:07
Official
Dear Carike 

Thank you for bringing this to our attention . This is unfortunate to hear. Please accept our sincere apologies for the inconvenience caused .We will refer this to the correct department and request  for the removal of your number .

Kind Regards
Client Relations