Sanlam Tax Free Saving Accounts

Dear Sanlam Customer Service,

I am writing to formally lodge a complaint regarding the unacceptable handling of two tax-free savings accounts we attempted to open online for my parents.

We submitted applications for two tax-free savings accounts for my mother and father. However, it took Sanlam approximately 21 days to send confirmation of these applications. During this period of delay, we decided to cancel the applications and communicated this request to Sanlam.

Despite our clear request for cancellation, Sanlam proceeded to debit our account. This debit resulted in insufficient funds, causing additional fees to be charged to our account.

This situation is highly unsatisfactory and has caused unnecessary financial inconvenience. I request the immediate cancellation of all policies related to the two individuals, whose details I will provide via private message. Additionally, I require written confirmation of the cancellation of these policies as soon as possible.

Your prompt attention to this matter is essential and appreciated.