Sanlam Tax Certificate Resubmition to SARS

Not even worth a review. Sanlam, how long does it take to resubmit a corrected certificate to SARS once it has been escalated to your tax department (after long delays and no communication)? Due to personal circumstances this is extremely urgent. I understand it is of no interest for you but for me as an individual it is a make or break situation. I have stated this via email-no reply. I have phoned your call centre. The agents can’t assist. Please phone me from the tax department or if you decide to email, please email from an adress where I can reply and have a normal conversation with someone that can assist.