Sanlam. Taking money is so easy....

As if loosing a loved one and registering a death claim is not bad enough I now have to deal with a company that takes your money with pleasure but finds it hard to pay out what is due to beneficiaries. I have sent in all requested documentation and it has been more than 48 hours and Sanlam does not even bother to contact me telling the claim is registered or not. Their claimed turnaround time is 48 hours!!! Calling and getting cut off and to call again and try find out what is going on. No assistance. No feedback. No registration number. I am so upset and will not advise anyone to do business with Sanlam. EVER.