SANLAM TAKING FOREVER TO PROCESS MY MGF FUND

I resigned at my previous employer and my last date of employment was 29 July 2022. The HR section send my documents on the 02 of August 2022 for my claim but to date I have not received my payment. I am calling Sanlam almost everyday and every time I call they are telling me to call them after 4 days or sometimes 2 days. It's so disappointing that their website says the claim takes 4 to 6 weeks buy people who works there takes more than that time. Everytime I call and ask about the status, they will tell me that they have received my documents and they are processing the claim, you can tell that they don,t care how much debts we are in. I need the money urgently that time, I am owing people since I have resigned those that have helped me. Now I need to borrow more money so I can make calls everyday to Sanlam and ask, beg the consultant to give me clear information about my MGF pension money of when I will receive it. I regret why I joined MGF with Sanlam from the start I was appointed 2013 at my previous employer. I wish I joined NFMW only and not this MGF where you will have to call Sanlam everyday and ask questions of when am I going to receive my money. I am sure if MGF consultants are the one's that are so slow when it comes to doing their work promising people that surely the process takes 4 to 6 weeks while they know that they take forever and we have to call them everyday just receive the money that we do not know if they will ever pay us!!!