AM
Anchen Miles-Hope
1 reviews | Active since Dec 2017
11 Oct 2024, 11:53
Sanlam takes their time with MY money
One of my policies needs to pay out due to me turning 55. I already turned 50 on 22 August. I'm still waiting for MY money to be paid out. Every other day I receive an email to let me know the date moved. The last email was, according to Sanlam, the final date, today 11/10/2024. NOTHING!!! I've tried numerous time to reach Sanlam Client Service via the number mentioned on their website and emails. NO ONE PICKS UP!!!! I made financial commitments for today, as I was certain that it will reflect today, latest. I am at wits end.
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Replies (3)
Sanlam's replyOfficial
11 Oct 2024, 11:57Good day Anchen
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply11 Oct 2024, 11:57
Official
Good day Anchen
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
AM
Anchen Miles-Hope's updateReviewer Update
11 Oct 2024, 11:59Thank you
AM
Anchen Miles-Hope's update11 Oct 2024, 11:59
Reviewer Update
Thank you
Sanlam's replyOfficial
11 Oct 2024, 15:15This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply11 Oct 2024, 15:15
Official
This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
Regards
Sanlam Client Care