Sanlam takes 1 Year of Premiums after you die... it's in their fine print!

Item: Sanlam
Rating: 1
Author: BRENDEN N

Sanlam took one year's of premiums after my dad died. They state its in the fine print of the policy. So after my dad paying for years for a policy that only pays out R203 000 they took a further R8910.30 saying they are entitled to. I will never suggest Sanlam for a Life Cover.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

07 Nov 2023, 07:46

Good day Brenden

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.

Regards

Sanlam Client Care

Sanlam's reply07 Nov 2023, 07:46

Official

Good day Brenden

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.

Regards

Sanlam Client Care

Sanlam's replyOfficial

07 Nov 2023, 12:29

This is to confirm that you have been contacted and feedback was provided via email.

Regards

Sanlam Client Care

Sanlam's reply07 Nov 2023, 12:29

Official

This is to confirm that you have been contacted and feedback was provided via email.

Regards

Sanlam Client Care

BRENDEN N's updateReviewer Update

07 Nov 2023, 12:40

This is what Sanlam says... how do they pay a policy in advance????

Sanlam paid the plan in advance for a year, every year.
When we received a monthly payment, we credited Sanlam’s account as the plan was already paid.
The planholder passed away in month 2 of the twelve months and therefore, 10 months was deducted from the cover amount.
R891.03 x 10 = R8 910.30

BRENDEN N's update07 Nov 2023, 12:40

Reviewer Update

This is what Sanlam says... how do they pay a policy in advance????

Sanlam paid the plan in advance for a year, every year.
When we received a monthly payment, we credited Sanlam’s account as the plan was already paid.
The planholder passed away in month 2 of the twelve months and therefore, 10 months was deducted from the cover amount.
R891.03 x 10 = R8 910.30