Sanlam System Glitches to payout Investment

On the 08/02/2021 I went to Bloemfontein branch to ssurrender my investment policey and after being assited I was advised that money will be available within 9 working days.Today 22/02/2021 I went to the offices to find out about the progress regarding the pay out because it is not yet done,to my surprise I didnot get any satisfactory answer and Karlien van Deventer tried to pin the problem on me,by not having correct contact details,when tried to find out how did they contact me,the answer changed to the system failure from Sanlam.Their system problem now becomes my problem and I need to understand and wait until the system recover,only God knows when that will happen,my financial matters must wait until such time.Funny enough when i invest with them I never told about system glitches.Now i left with the problem of not honouring my financial commitments including my children school fees should wait until system gliches is resolved.My name is MJ Kole (Mrs)