Sanlam support services non existent

I have tried for almost a month to get Sanlam (Glacier) support services to associate all my investments to my online profile. I have sent numerous emails, contacted them (waited hours on the phone), provided all the documentation required and still no progress. When taking out new annuities, policies, etc. one should also consider the after services that a company provide, before making a decision were to invest. These companies are eager to take your money, and they disappear by not been available.