CO
Chanelle O

1 reviews | Active since Mar 2023

19 Jan 2024, 09:04

Sanlam Sucks!

The second time around... second year.. second complaint....over 20 years a client! "Salary Protection Plan"..... but you get paid out after the 3 months you have been booked off, without a salary being paid from the company he works for.... KINDLY CHANGE THE NAME OF YOUR POLICY!

People has policies for a reason, why is Sanlam putting families lives in their hands? Three month we did not have an income, bills are behind and even if you make arrangements, it doesn't help...in 2023 when my husband fell ill Sanlam paid out a lump sum for the months he has been booked off.. now they decide to pay it in portions...FOR A BIG COMPANY LIKE YOURS...STAY CONSISTENT! Your plans for my family's lives are not working!

This is putting more strain on a recovering Stroke patient!

0
Replies (1)
Sanlam
Sanlam's reply19 Jan 2024, 09:27
Official
Good day Chanelle   
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate. 
 
 Regards
 Sanlam Client Care