Sanlam sucks

Sanlam's service has deteriorated so much. I resigned from my job on the 1/07/2024. I completed all my documentation as required including my pension/provident fund the company has with Sanlam. On the 24/07/2024 I received notification from Sanlam that my request is being processed. That is, I withdrew 1/3 of my pension and 2/3 to be transferred to my Alan Gray investment. I have been calling Sanlam since mid-August on the progress of my payout and transfer to AG. You get no assistance both AG and I have emailed them and there is no response. You hold on for a minimum of 35 min. All you get is ****py music and apologies for them keeping you on the line but from 8 am to 5pm they are experiencing high call volumes. all the other platforms to contact Sanlam don't help. Do we now need to call or email the CEO, Paul Hanratty? I want Sanlam to pay out the money. My colleagues that left Medscheme with me already received their money the 2nd week of August