CO
Chanelle O

1 reviews | Active since Mar 2023

22 Jan 2024, 12:04

SANLAM SUCKS!

SANLAM PLAYS WITH THE LIVES OF THEIR CLIENTS TO BENEFIT THEM!!!

Sanlam is NOT there for their client in their time of need! Sanlam DOES NOT care like they say they do! Sanlam is allowing a family of 5 to go without a daily meal! Sanlam makes HUGE promises to win clients! Sanlam, what does it mean to have a Disability Cover Insurance, are you not supposed to get an amount to cover the salary that's not paid by a company while your client is off sick, temporarily disabled? Sanlam, my family can't focus on my husband getting better, because we must fight with you every time we have to claim. Sanlam, your policies and protocol ONLY works for you!

No income for 3 months...now you say the first payment will only be end of February 2024 when the end of the 3-month waiting period was 21 January 2024...We have nothing to eat, no money, no income, Sanlam tell me how we must survive... My husband has this policy for a "rainy day"...we experience Tsunami's here...

My prayer today is that your decision makers, who is not only playing with my husband's health but allowing my kids to go to bed hungry...NEVER EXPERIENCE WHAT WE EXPERIENCE !

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Replies (2)
Sanlam
Sanlam's reply22 Jan 2024, 12:19
Official
Good day Chanelle

We are sorry to learn of your claims experience and have requested urgent assistance from the responsible department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply23 Jan 2024, 09:54
Official
Good morning Chanelle

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care