SANLAM SUCKS!!!

I'm more than frustrated!!! I've terminated my retirement annuity that I've had with Sanlam for little over a year. I handed in all the relevant documents and made more than 10 unsuccessful calls. No communication Just an automated email stating all is received and being assessed! It doesn't take 3 weeks to assess R6000!! Everytime I call a new agent a new glitch with no promise of when I will receive my money. I spoke to the manager of the call centre says it's being escalated and communication will be sent. Once again another empty promise. I'm not sure why they not paying but for me it's the lack of communication and courtesy!!! IF THERE IS A PROBLEM, CALL, EMAIL, DONT WAIT FOR ME TO CALL OVER N OVER FOR MY MONEY!!! NEVER EVER ADVISE ANYONE TO JOIN SANLAM , NEVER RETURNING!!!