Sanlam stole my money, its not reflecting and customer Care have been horrible

Item: Sanlam
Rating: 1
Author: cebisa S

This has the worst customer service ever. Ive called 8 times and everytime they put me through and nobody picks up. I paid money to settle my loan and it hasnt reflected. Did they ***** my money. In a digital age , surely we should be doing this online or something. VERY BAD, and im still struggling to get through

Helpful (0)

Replies (2)

Sanlam's replyOfficial

27 Jul 2021, 15:31

Dear Cebisa

We acknowledge receipt of your complaint. Please provide your ID or policy number in the private field for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply27 Jul 2021, 15:31

Official

Dear Cebisa

We acknowledge receipt of your complaint. Please provide your ID or policy number in the private field for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's replyOfficial

02 Aug 2021, 13:53

Dear Cebisa

We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once encourage you to make direct contact with the relevant consultant.

Kind regards
Sanlam Client Relations

Sanlam's reply02 Aug 2021, 13:53

Official

Dear Cebisa