Sanlam Still Deducting Money After Cancellation Confirmation ·

Dear Hello Peter and Sanlam Management,

I am writing to file a serious complaint regarding the conduct of your agent, Lillian, and the subsequent poor service I have received.

Lillian initially approached me at my workplace, and I took out several policies with Sanlam. Recently, I contacted her to cancel some of these policies. She confirmed the cancellation in writing.

However, on my next payslip, I saw the same deductions. When I confronted Lillian, she was dismissive and claimed she "thought" it was cancelled, implying I did not understand the process. She then changed her story, stating the policies were only "suspended" and that I should ignore the payment reminders.

This is unacceptable. I requested a full refund of the premiums taken after the confirmed cancellation date. Lillian's only solution was for me to visit a branch, which is inconvenient and illogical as the policies were not taken out at a branch.

I expect:

1. Immediate cancellation of the policies I requested to cancel. 2. A full refund of all premiums wrongly deducted after the cancellation was confirmed. 3. A formal apology and an explanation for this misleading service.

Please resolve this matter urgently. I have copied Sanlam to ensure it receives the necessary attention.

Sincerely,

Rowan Goliath *** ***