SANLAM *****sters

Good morning, can you please assist me?  I'm getting no response from your client services after repeated emails following re this claim?
Hi, Thank you for contacting Sanlam Corporate.          
We will attend to your request as soon as an agent becomes available.         

By using this service you agree to our terms of use, which can be accessed on:   https://www.sanlam.com/legal      Sanlam Life Insurance Limited is a Licensed Financial Services Provider and a Registered Credit Provider.         

Please select an option below:      
1. I want to check my claim status       
2. I want to register to see my information online       
3. I need assistance with registration or my password       
4. I want to check my fund value       
5. I want to find out more about my options when leaving my employer       
6. I have a general enquiry       
7. I have a complaint       
8. I want information on Covid-19
1
[Zakee] My Name is Zakee and I will assist you today.
thank you
[Zakee] We would like to provide feedback to you, for security purposes please provide responses to these questions: 
1. Please provide your ID number? 
2. Please confirm your employee number? 
3. Confirm your tax number?
4. Confirm your last day at your previous employer?
5. Confirm employers name/Company Name?
1. ***
2. E570
3. ***
4. 31/12/2023
5. Die Humansdorpse Landbou Koöperasie Beperk - Co.05 - Executives
[Zakee] Kindly note we received your claim on the 12/06/2023,please note the claim process takes 4-6 weeks to finalise should we have all required information/documentation
[Zakee] Please note that I am about to disconnect the conversation. Enjoy the rest of your day and know that we are a click away for further assistance. Good bye
[Zakee] All Agents have left the conversation

This is incorrect - the claim was sent on 25/04/2023.

Please let me know what your email address is and I'll forward the original claim and your systems confirmation of receipt. 

Hi, Thank you for contacting Sanlam Corporate.          
We will attend to your request as soon as an agent becomes available.         

I have also received CONFIRMATION FROM YOUR SYSTEM on the 25/04/2023 that you have received the claim.
Here it is:
12/06/2023 date you have supp**** is IRRELEVANT
How can you just make up date 2 months after a claim was submitted as the submitted date?


This is unacceptable.

How does your customer services manager at SANLAM still have a job? In a corporate environment this is SOWETO toilet bad. Unbelievable.

Nothing happened. 8 weeks later still no claim processed.