SANLAM SKY'S PREMIUM DEPARTMENT IS USELESS

I received an sms from Sanlam sky that my February premium was not received ( its a salary deduction so there is no way in hell my premium was not received). This sms I received on the 10th of March. I queried this on the 13th March and I was asked to send a copy of my payslip to show the premium was indeed deducted. I did just that. The consultant then sent an email to the premiums department on 14 March to ask why my premium was not allocated to my policy. It's the 4th of April today, the same consultant keeps sending emails to the premiums department and NO ONE from the premiums department has given feedback since 14 March. SANLAM SKY PREMIUMS DEPARTMENT IS USLESS TO SAY THE LEAST !!!!!! I AM DEFINATELY TAKING THIS TO THE OMBUSDMAN AND TO EVERY NEWSPAPER !!!!!