Sanlam Sky's bad service

Sanlam Sky service is not ok.

I sent a claim and I was told the claim will be processed in 4 hours, I hear nothing from them. 4 days later I call. 1st call the Agent was bored I was made to hold until my airtime ran out and there was no call back. 2nd call the Agent was better, but then I was told my claim is still with an assessor I'm must call later or Monday.

Now this is a funeral policy that I'm claiming for, funerals are held on Saturdays, for me to hear the Agent talking about Monday shocked me becouse this defeats the whole purpose of a funeral Cover.

Why is the assessment taking 4 days? Why are they not communicating?

Also when you call they ask you to verify yourself and then when the Agent picks up the call you are again asked to verify yourself, this is a waste of time.

I'm disappointed at Sanlam Sky.