Sanlam Sky very disappointing Company

Item: Sanlam
Rating: 1
Author: Paul B

My Dad had a funeral policy with yourselves for many years. Funeral policy submitted for claim in July / August. We submitted all the documents that you required. There has been no response to date

Helpful (0)

Replies (5)

Sanlam's replyOfficial

09 Oct 2023, 14:41

Good day Paul
We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Sanlam's reply09 Oct 2023, 14:41

Official

Good day Paul
We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Paul B's updateReviewer Update

09 Oct 2023, 14:44

Please call me & we can discuss further.
My number is ***

Paul B's update09 Oct 2023, 14:44

Reviewer Update

Please call me & we can discuss further.
My number is ***

Sanlam's replyOfficial

10 Oct 2023, 09:15

Good day Paul
This is to confirm that Sanlam SKY has provided feedback via email.

Regards
Sanlam Client Care

Sanlam's reply10 Oct 2023, 09:15

Official

Good day Paul
This is to confirm that Sanlam SKY has provided feedback via email.

Regards
Sanlam Client Care

Paul B's updateReviewer Update

11 Oct 2023, 21:08

Hi Sanlam Just wanted to Thank You for helping regarding my Dads funeral policy.
Your consultant Penny Cellere (Complaints Assessor) was extremely helpful & patient with me 😀

Paul B's update11 Oct 2023, 21:08

Reviewer Update

Hi Sanlam Just wanted to Thank You for helping regarding my Dads funeral policy.
Your consultant Penny Cellere (Complaints Assessor) was extremely helpful & patient with me 😀

Sanlam's replyOfficial

12 Oct 2023, 08:22

Good day Paul

Thank you very much for taking the time to provide us with this positive feedback. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care

Sanlam's reply12 Oct 2023, 08:22

Official