Sanlam SKY useless service

<p>On the 08th of March I sent Sanlam sky an email to cancel my 2 policies which i have been paying since September 2014</p> <p> SG ********** 1 and SG ********** 1.</p> <p>On 09/03 I received a payment from one policy and nothing for the other poliycy. I followed up with the call centre and they kept on saying they have escalated it and money should be in my accpount the next day. Eventually on 13/03 i received a payment of R395 as a refund, now how can my refund be R397 for a policy that I have been paying since September 2014??</p> <p> </p> <p>The call centre staff is not helping, its like they have no idea what im talking about. They keep on saying the refund was paid, but they dont understand that I had 2 policies and only 1 policy has been refunded.</p> <p> </p> <p>its so frustrating and veryy annoying dealing with such useless bunch of call center agents.</p> <p> </p> <p>I want my money back.</p>