Sanlam Sky unauthorized deductions(*****)!

I am utterly disgusted in the way SANLAM has been dealing with 2 **********ly opened policies on my PERSAL and ID numbers. At first I was debited over R362 for a policy I have not opened and have no knowledge of now. I have another policy deducting R495 from the very Sanlam sky and all they say is they are investigating. I am constantly given the run around on what is happening with my case no one calls to give an update either. Each time I’m asked to verify my details and told they don’t match what is on the system, obviously not, when it is not my name on the policy. To date, I am owed by sanlam and I want these policies closed and get my refund. It’s been 3 weeks since I first contacted Sanlam and I haven’t gotten any more answers. How is it anywhere close to legal when I have provided more than enough proof that I am not the person who opened these policies, meaning ***** is happening within the company, policies are being opened without ID documents and the victims of the ***** need to wait indefinitely for refunds.