TP
Tebello P

1 reviews | Active since Jan 2020

21 Jan 2020, 11:04

Sanlam sky solutions is *****!!! They boost sales by de*****ing people

Sanlam sky solutions is a disappointment company. Early last year I went to a financial literacy workshop at Mafikeng Office park and sanlam sky solutions Mabatho office was in presence. As per any government workshop or training an attendance register on which we wrote our Persal numbers was circulated and we filled in our details. Their representative nomvula mothusi was there. November month end I realise a shift in my salary and I immediately call HR to enquire what happened and they told me I took up 2 policies with sanlam sky which I knew nothing about and I don't even have any documentation or whatever of that kind. I called sanlam sky solutions and they told me nomvula mothusi opened those policies and when they read out the particulars, even the names were not mine but my Persal number was used. I asked what I needed to do and they said I should make an affidavit, send it in together with a copy of my ID and my bank statement as well as my salary advice, I did just that and till today there is no response. I called their office in Mafikeng, Mabatho to please give me cancelation letters as the HR doesn't want to help me they say they need stamped cancelation letters but they are refusing to assist me as well even after I explained that their consultant **********ly opened policies without my consent. I've never been this frustrated and worse I'm on maternity leave I just gave birth I can't travel from free state to North West to sort all of this mess out.

0
Replies (19)
Sanlam
Sanlam's reply21 Jan 2020, 11:41
Official
Good day, Tebello

We are terribly sorry to hear of your experience. Kindly provide your ID number in order for us to investigate further. 

We look forward to hearing from you. 

Kind regards,
Client Relations

Sanlam
Sanlam's reply21 Jan 2020, 12:50
Official
Good day, Tebello

Thank you for your details. We have escalated your matter to the responsible team for further investigation. 

Kind regards,
Client Relations
TP
Tebello P's update21 Jan 2020, 12:58
Reviewer Update
How long us the investigation going to take because they've been investigating since November last year?
Sanlam
Sanlam's reply21 Jan 2020, 13:33
Official
Good day, Tebello

Unfortunately, I cannot provide you with that information at this time. I have escalated it to the responsible team for urgent handling. 

Kind regards
Client Relations

TP
Tebello P's update21 Jan 2020, 16:47
Reviewer Update
I hope I get a response because I firstly need a stamped letter of cancelation for those policies and a full refund of my money
Sanlam
Sanlam's reply22 Jan 2020, 07:48
Official
Good day, Tebello

You have alerted us to your issue and therefore your matter was escalated so that we may investigate and provide you with feedback.

Kind regards,
Client Relations

Sanlam
Sanlam's reply22 Jan 2020, 12:13
Official
Good day, Tebello. 

We sincerely apologise for the service experience received. 

Due to the protection of your personal information, Our consultant has made contact with you  to discuss the progress of your complaint. 

Please feel free to contact the consultant directly should you have any further enquiries.

Kind regards,
Client Relations

TP
Tebello P's update22 Jan 2020, 12:56
Reviewer Update
Thank you very much for the assistance I've got so far. I will communicate with your consultant so that everything works out smoothly
Sanlam
Sanlam's reply22 Jan 2020, 14:59
Official
You are most welcome, Tebello. Hope you have a great day further.

Regards
Client Relations
TP
Tebello P's update27 Jan 2020, 21:13
Reviewer Update
I'm still waiting for further communication from Sanlam sky. They said I'd get a call from their forensic rep who's in charge of my case.
Sanlam
Sanlam's reply28 Jan 2020, 07:53
Official
Good morning, Tebello

We have escalated your matter again to the relevant department for further assistance.

Kind regards,
Client Relations
TP
Tebello P's update28 Jan 2020, 11:24
Reviewer Update
How long is it going to take? And I want to know if I'm going to get all the money that was taken from me since end of October because I never signed any document that was to permit sanlam sky to debit my money.
Sanlam
Sanlam's reply28 Jan 2020, 11:53
Official
Good day, Tebello

We have escalated your matter and the team will provide you with feedback. 

Regards,
Client Relations

Sanlam
Sanlam's reply29 Jan 2020, 14:03
Official
Good day, Tebello

We have received feedback that the responsible team has made contact with you and explained that they are awaiting feedback from the distribution department. 

Kind regards
Client Relations
TP
Tebello P's update14 Feb 2020, 14:59
Reviewer Update
Sanlam processes take forever, I have been waiting for my refund from Tuesday after I called in to finalize everything. I keep getting that it will be deposited into my account before tomorrow. They don't tell me if there are outstanding documents or not. It's really frustrating.
Sanlam
Sanlam's reply14 Feb 2020, 15:17
Official
Good day, Tebello

We acknowledge receipt of your matter. We have escalated it to the responsible team for further assistance. 

Kind regards,
Client Relations


TP
Tebello P's update14 Feb 2020, 15:33
Reviewer Update
The same response I've been getting from each consultant to the next? Even after the forensics prove that the Policy is ********** I have to battle for a refund
Sanlam
Sanlam's reply14 Feb 2020, 16:28
Official
 
We noted your comment and the responsible team will provide you with feedback. 

 
Kind regards 

Client Relations 

Sanlam
Sanlam's reply18 Feb 2020, 12:24
Official
Good day, Tebello

We sincerely apologise for the service experience received. 

Due to the protection of your personal information, Our consultant has made contact with you  to discuss the progress of your payment. 

Please feel free to contact the consultant directly should you have any further enquiries.

Kind regards,
Client Relations