SANLAM SKY SO USELESS

My policy matured on 31 October 2021. I sent the claim form and all supporting documents on 28/10/2021. Since then, and notwithstanding 4 follow up calls to their call centre, and an earlier complaint through HelloPeter, they have still not paid out the Policy. Nobody has once phoned me with a query or to ask for additional documents. Only when I have called, they ask ridiculous questions such as "are you the one who submitted the claim"? I would never recommend Sanlam to anybody. They are completely useless. I expect to receive interest on my money from 31 October 2021 to date of payment both days inclusive at the current bank lending rate.