EM
Emily M
1 reviews | Active since Apr 2023
20 Apr 2023, 11:52
Sanlam Sky service unacceptable
Since 12 April 2023 Sanlam Sky has not given information requested by Sanlam Death claims to finalize a death claim. My financial advisor has been following up, and every day she give me excuses from Sanlam sky when I follow up Today again the team leader that was suppose to deal with my complaint yesterday is on annual leave
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Replies (2)
Sanlam's replyOfficial
20 Apr 2023, 13:01Good day Emily
We apologise for your negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
We apologise for your negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Sanlam's reply20 Apr 2023, 13:01
Official
Good day Emily
We apologise for your negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
We apologise for your negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Apr 2023, 13:59Good day Emily
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply24 Apr 2023, 13:59
Official
Good day Emily
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care