MW
Maxine W
1 reviews | Active since Jul 2015
29 Nov 2021, 15:21
Sanlam sky ****
Since September a debit order is going off on my account for Sanlam sky. When I called to find out why the bank does not allow me to cancel the debit, I decided to call sanlam sky to find out that someone took out a funeral benefit for myself and my "mom". This person does not have the same name as my mom does and when I asked for the details on this person they confirmed that the only details they have of this person is the name Lucia Pretorius and she works at balimi holdings cc which is a company that does not exist. This is unacceptable!!!
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
29 Nov 2021, 15:33Dear Maxine
We acknowledge receipt of your complaint. We have escalated your complaint with Sanlam SKY for urgent handling.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your complaint with Sanlam SKY for urgent handling.
Regards
Sanlam Client Relations
Sanlam's reply29 Nov 2021, 15:33
Official
Dear Maxine
We acknowledge receipt of your complaint. We have escalated your complaint with Sanlam SKY for urgent handling.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your complaint with Sanlam SKY for urgent handling.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
30 Nov 2021, 14:04Dear Maxine
We were informed that our consultant contacted you and advised of the requirements. Please note that the affidavit is very important in order for us to proceed further.
Kind regards
Sanlam Client Relations
We were informed that our consultant contacted you and advised of the requirements. Please note that the affidavit is very important in order for us to proceed further.
Kind regards
Sanlam Client Relations
Sanlam's reply30 Nov 2021, 14:04
Official
Dear Maxine
We were informed that our consultant contacted you and advised of the requirements. Please note that the affidavit is very important in order for us to proceed further.
Kind regards
Sanlam Client Relations
We were informed that our consultant contacted you and advised of the requirements. Please note that the affidavit is very important in order for us to proceed further.
Kind regards
Sanlam Client Relations
MW
Maxine W's updateReviewer Update
08 Jan 2022, 10:06It has been over a month since I have been struggling to get my money back from a ********** policy from Sanlam sky. They requested an affidavit and it was sent through. Yet they have still tried to debit my account.
MW
Maxine W's update08 Jan 2022, 10:06
Reviewer Update
It has been over a month since I have been struggling to get my money back from a ********** policy from Sanlam sky. They requested an affidavit and it was sent through. Yet they have still tried to debit my account.
Sanlam's replyOfficial
10 Jan 2022, 09:00Dear Maxine
Alleged ***** investigations are very sensitive by nature and requires in depth investigations that can take longer than the general average investigations. We do understand your frustration. I will again escalate this to the relevant department for expeditious handling.
Regards
Sanlam Client Relations
Alleged ***** investigations are very sensitive by nature and requires in depth investigations that can take longer than the general average investigations. We do understand your frustration. I will again escalate this to the relevant department for expeditious handling.
Regards
Sanlam Client Relations
Sanlam's reply10 Jan 2022, 09:00
Official
Dear Maxine
Alleged ***** investigations are very sensitive by nature and requires in depth investigations that can take longer than the general average investigations. We do understand your frustration. I will again escalate this to the relevant department for expeditious handling.
Regards
Sanlam Client Relations
Alleged ***** investigations are very sensitive by nature and requires in depth investigations that can take longer than the general average investigations. We do understand your frustration. I will again escalate this to the relevant department for expeditious handling.
Regards
Sanlam Client Relations