1 reviews | Active since Feb 2020
Sanlam sky ****
Hellopeter I would like to complain about the bad service I got from sanlam sky. I opened a life and funeral policy in 2018 and did not get the contract. I then tried to get hold of sanlam sky but i was not successful. I managed to get hold of them in 2021and as I reviewed the contract, there was mistakes on the contract and realized the information that I provided is not the information that is on the contract. I tried contacting sanlam sky so that they can fix the mistakes on the contract but sanlam sky failed to help me. I then considered to cancel the life cover policy hence mistakes on the contract and they made it look like I am the one bailing out of the contract and I won't be getting any refund from a canceled funeral policy. I rep**** to their email telling them the cancelation was for life cover not funeral policy, then they send me email again that they do not refund life cover. My concern was should I pass on and my family won't be able to claim hence wrong information on the contract. Please help so that sanlam sky can refund me my premiums of over R400 a month from 2018 as the mistakes on the contract was theirs and not from me and they are the ones failing to rectify those mistakes. The policy number is SP***9. Kind regard
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
