TM
Thomas M

1 reviews | Active since Feb 2020

15 Jul 2021, 07:33

Sanlam sky ****

Hellopeter I would like to complain about the bad service I got from sanlam sky. I opened a life and funeral policy in 2018 and did not get the contract. I then tried to get hold of sanlam sky but i was not successful. I managed to get hold of them in 2021and as I reviewed the contract, there was mistakes on the contract and realized the information that I provided is not the information that is on the contract. I tried contacting sanlam sky so that they can fix the mistakes on the contract but sanlam sky failed to help me. I then considered to cancel the life cover policy hence mistakes on the contract and they made it look like I am the one bailing out of the contract and I won't be getting any refund from a canceled funeral policy. I rep**** to their email telling them the cancelation was for life cover not funeral policy, then they send me email again that they do not refund life cover. My concern was should I pass on and my family won't be able to claim hence wrong information on the contract. Please help so that sanlam sky can refund me my premiums of over R400 a month from 2018 as the mistakes on the contract was theirs and not from me and they are the ones failing to rectify those mistakes. The policy number is SP***9. Kind regard

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Replies (1)
Sanlam
Sanlam's reply15 Jul 2021, 07:41
Official
Dear Thomas 

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations