Sanlam Sky refund on cancelled policy

Cancelled a policy in July and I was informed that they will still deduct for up to 3 months from our payroll. The refund for August was quick but for September it was back and forth until I wrote a review here and they paid immediately. I sent an email asking when will I get the refund for October because they deducted on 26 October. On the email I was also asking on when the stop order will stop, they only rep**** to the stop order and said nothing about my refund. The email was sent to Penny Cellere and no response about my refund