Sanlam sky poor service

28th of March 2025 will mark 4 years since my husband passed away. I have already sent the documents needed. I can't get through the call Centre since you have to call and wait for over 30 mins and that is money. Last time I made a follow up in November 2024 I had to walk in Centurion offices and I was promised that Lehlogolono was dealing with my case and would call me back. Till today I have no idea what's going on with the claim.. Full 4 years?