SANLAM SKY Poor performance.

Salam sky,poor performance and feedback.I am acting on behalf of my father who is 90 years old to claim on my mother that passed away on a funeral plan.Numerous emails regarding the required documents on the claim has been forwarded and submitted since beginning of October 2025 and out of numerous sources.Still I had no feed back or received any correspondence to resolve the matter from SANLAM sky.Nor is their any payouts.