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ndolosel N

1 reviews | Active since Aug 2017

26 Dec 2023, 23:56

SANLAM SKY POLICY SUBMITTED ON 12 DECEMBER NOT PAID

o whom it may concern,

I trust you are well. I submitted my claim for my uncle on the 12/12/2023. Up to today I have not received my payout. NO update, NO sms, No email.

I am forced to make daily calls to SANLAM institution for updates but without any assistance. My uncle was buried on the 16 December 2023. And I was forced to borrow money to bury my late uncle.

I joined SANLAM thinking it prioritizes its clients. My policy is up to date and instead they email me renewal letter for next year's increment.

SANLAM IS TERRIBLE!!!!!!

0
Replies (2)
Sanlam
Sanlam's reply27 Dec 2023, 07:32
Official
Good morning Ludwe

Our sincere condolences with your loss.

We are also sorry to learn of your claims experience and have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Dec 2023, 13:56
Official
Good afternoon Ludwe

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care