Sanlam Sky Policy refusing to refund my Bank Charges ***

<p>Good Morning</p> <p> </p> <p>on the 24th of January @10am i have called in to Sanlam Sky to be assisted to change my debit date from the 25th - last day of the month i was assisted by two consultant one named Ayanda Dube who sent me a mail with the banking details change form. then shortly after @ 10:05 i called back to be assisted by another consultant who i cannot remember the name but the recorded call details of that day it will stipulate the details. he assisted to change the date and confirmed verbally (on a recorded call that the bank details has been changed).</p> <p> </p> <p>The Debit order was not change, both the month of January and February have been debited on the wrong date with all the details given. SANLAM SKY CALLS ME (A CONSULTANT BY THE NAME OF KARABO) ADVISES ME THAT THERE WAS NO RECORD OF THE CHANGE ON THE SYSTEM ,NO VOICE RECORDED, NO COMMUNICATION FROM ME AND THEM. JUST NOTHING.</p> <p> </p> <p>Please i need this issue rectified and my charges refunded cause it is impossible for a big company like Sanlam to have made a mistake of not recording calls.</p>