Sanlam Sky - Payout

Sanlam Sky takes long to payout policy claims and don’t communicate well. I submitted my policy withdrawal documents with Sanlam Sky on 31 October 2018 and subsequently submitted my proof of address as requested, after I had to call and find out what was going on because no communication was made by Sanlam Sky. I am still waiting for my payout to date after I have been told the claim went through and payment has been made. I don’t understand why I must wait so long to get money which I put in every month and would rather cancel the policy if my needs as a client areotaken into consideration! My policy number is SG ********** 1