Sanlam Sky pathetic service

Life insurance policy with endowment. I took out this policy with African Life years ago and this company was taken over by Sanlam (Sanlam Sky). I have been trying for the last month trying to get my policy schedule which was sent to me about 2 weeks ago. The when I tried to enquire about the endowmnt portion which matures in 2024, I was told there is no endowment, yet it clearly shows on the policy and that is what I took with African life. Why is Sanlam Sky trying to change this policy to suit their pocket. The policy has 2 portions 1 of which is endowment and the other I gather is the life cover. I have sent numerous emails to their customer relations and service center but with no feedback at all. Sanalm was happy taking my money all these years, but now that the policy is about to mature they want to avoid payout and not respond to my emails. Even their customer call center is a joke as you wait for hours and nobody answers the call. Other insurance companies are offering your premiums back after years of not claiming and then you get Sanlam Sky that will say that you have life cover only to avoid a payout. Absolutely pathetic. Should have invested my R800 with a company that has better customer service and acknowledges the policy you took out initially.