Sanlam Sky Not paying death claim for almost 2 months.

Item: Sanlam
Rating: 1
Author: Bongiwe N

I am not so happy with the service we received from Sanlam Sky. We submitted a death claim on the 3rd of February 2021 and still to this day we have not received any payment. We had to make loans to burry my mother inlaw.

This is disgusting

Helpful (0)

Replies (3)

Sanlam's replyOfficial

25 Mar 2021, 13:03

Dear Bongiwe

We acknowledge receipt of your complaint. Please provide the ID or policy number in the private field for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's reply25 Mar 2021, 13:03

Official

Dear Bongiwe

We acknowledge receipt of your complaint. Please provide the ID or policy number in the private field for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

25 Mar 2021, 15:06

Dear Bongiwe

Thank you for the details. We have escalated your matter to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's reply25 Mar 2021, 15:06

Official

Dear Bongiwe

Thank you for the details. We have escalated your matter to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

25 Mar 2021, 15:30

Dear Bongiwe

We are treating your case as urgent. One of our consultants will be in touch with you.

Regards,
Sanlam Client Relations

Sanlam's reply25 Mar 2021, 15:30

Official

Dear Bongiwe

We are treating your case as urgent. One of our consultants will be in touch with you.

Regards,
Sanlam Client Relations