Sanlam sky Nightmare

Worst service ever! I have been assisting my mother withdraw her funds from her policy. First we went to the offices in Boksburg, we were told they are working online. We got home and tried to do the withdrawal online which was suppose to take up to 5 working days on 03 December 2020 but till today there hasn't been any communication.

Called their contact centre on 15 December 2020 and spoke to Eric (Mvuyise) who was rude and arrogant and ended up hanging up on me. Upon my third attempt calling I got hold of Constance who said I must send the documents to her email and she will escalate the matter but till today there hasn't been communication.

Today, 11 January 2021, I called again and got Constance. Went to my emails to check when I sent her the email and I got it (even got her reply "received") dated 15 December 2020. After having explained myself to her assuming she now remembers me somehow the line just cut off. I then tried again and got hold of Kgomotso who explained after I asked to speak to Constance that they are working remotely and that she might be busy on another line but she can gladly assist me. I then explained the situation to her and she asked me to do what Constance asked me to: "send me an email of the supporting documents and I will escalate it".

I told her I'll forward the email I sent to Constance because it's opened and it has all those documents but it had miraculously disappeared. I used the search engine on my inbox, sent items, spam and even deleted messages but it's no where to be found. So I sent a new email to Kgomotso with a the documents.

Sanlam has been a NIGHTMARE!