JJ
James J
1 reviews | Active since May 2022
17 May 2022, 10:47
Sanlam Sky mess
I was *****ulantly assigned to a policy in March without my knowledge and approval. In April and May 2022. 1674 for the two months was deducted. I reported this incident and was informed to cancel the policy and now I have to wait for a investigation that must be completed before I am refunded. I feel this is unfair i did not approve this policy and I do not know the people that is covered the are all strangers to me. This is the worst thing that happened to me
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Replies (4)
Sanlam's replyOfficial
17 May 2022, 11:37Dear James
We are sorry to hear this. Your matter was escalated to the responsible team for further investigation.
Regards
Client Relations
We are sorry to hear this. Your matter was escalated to the responsible team for further investigation.
Regards
Client Relations
Best regards,
Sanlam's reply17 May 2022, 11:37
Official
Dear James
We are sorry to hear this. Your matter was escalated to the responsible team for further investigation.
Regards
Client Relations
We are sorry to hear this. Your matter was escalated to the responsible team for further investigation.
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
17 May 2022, 17:04Good day James
We were informed that one of our consultants contacted you. Since this is a ***** matter, it has been escalated to Forensics for further investigation. they will keep you updated on the progress thereof.
Regards
Client Relations
We were informed that one of our consultants contacted you. Since this is a ***** matter, it has been escalated to Forensics for further investigation. they will keep you updated on the progress thereof.
Regards
Client Relations
Best regards,
Sanlam's reply17 May 2022, 17:04
Official
Good day James
We were informed that one of our consultants contacted you. Since this is a ***** matter, it has been escalated to Forensics for further investigation. they will keep you updated on the progress thereof.
Regards
Client Relations
We were informed that one of our consultants contacted you. Since this is a ***** matter, it has been escalated to Forensics for further investigation. they will keep you updated on the progress thereof.
Regards
Client Relations
Best regards,
JJ
James J's updateReviewer Update
03 Jun 2022, 15:47I am extremely dissapointed in Sanlam. I have taken out two products inspite of the fact that a **** funeral plan was taken outon my name and Sanlam deducted in total R1674 for April and May from my salary. The people on this policy is unknown to me and they have even covered children as well. While in reality im single and have no kids. A parent is covered with wrong details everything is wrong with this policy but I must wait before i get back money that was *******ly ****** from me. Im a hardworker and sole provider for my family and have huge responsibilities weighting on me. So the financial gap is not only affecting me but my whole family!! No one called me with any update no apology nothing!!! Im seriously considering terminating the other products because I have lost trust in this HUGE trusted company of years.
Its been over a month now and stillI have not been refunded. do your investigation but just give my hard worked money back.
I didnot even complete or signed anything and i know Sanlam has no details of mine to have facilitated this deductions.
Its been over a month now and stillI have not been refunded. do your investigation but just give my hard worked money back.
I didnot even complete or signed anything and i know Sanlam has no details of mine to have facilitated this deductions.
JJ
James J's update03 Jun 2022, 15:47
Reviewer Update
I am extremely dissapointed in Sanlam. I have taken out two products inspite of the fact that a **** funeral plan was taken outon my name and Sanlam deducted in total R1674 for April and May from my salary. The people on this policy is unknown to me and they have even covered children as well. While in reality im single and have no kids. A parent is covered with wrong details everything is wrong with this policy but I must wait before i get back money that was *******ly ****** from me. Im a hardworker and sole provider for my family and have huge responsibilities weighting on me. So the financial gap is not only affecting me but my whole family!! No one called me with any update no apology nothing!!! Im seriously considering terminating the other products because I have lost trust in this HUGE trusted company of years.
Its been over a month now and stillI have not been refunded. do your investigation but just give my hard worked money back.
I didnot even complete or signed anything and i know Sanlam has no details of mine to have facilitated this deductions.
Its been over a month now and stillI have not been refunded. do your investigation but just give my hard worked money back.
I didnot even complete or signed anything and i know Sanlam has no details of mine to have facilitated this deductions.
Sanlam's replyOfficial
13 Jun 2022, 11:44Dear James
We are sorry to hear of your experience with us. Your matter has been escalated with our Forensics team and they will be in touch with you.
Regards
Client Relations
We are sorry to hear of your experience with us. Your matter has been escalated with our Forensics team and they will be in touch with you.
Regards
Client Relations
Best regards,
Sanlam's reply13 Jun 2022, 11:44
Official
Dear James
We are sorry to hear of your experience with us. Your matter has been escalated with our Forensics team and they will be in touch with you.
Regards
Client Relations
We are sorry to hear of your experience with us. Your matter has been escalated with our Forensics team and they will be in touch with you.
Regards
Client Relations
Best regards,